XOXO Maldives Travels

Legal & Booking

Terms & Conditions.

These Terms & Conditions explain the general terms that apply when you use the XOXO Maldives Travels website, contact our team, request travel information or arrange Maldives travel services through us.

XOXO Maldives Travels

Clear terms for a smoother Maldives journey.

Please read these terms before confirming any booking or travel arrangement. Specific quotations, booking confirmations and supplier conditions may also apply to individual travel services.

Travel Brand XOXO Maldives Travels
Legal Operator XOXO Hospitality Pvt Ltd
Registered Activity Travel Agency Activities
Jurisdiction Republic of Maldives

Terms & Conditions

The terms that apply when you enquire, book or travel with XOXO.

Effective: August 2026
01

About these Terms & Conditions

These Terms & Conditions apply when you use xoxomaldives.com, contact XOXO Maldives Travels, request travel information, receive a quotation or arrange travel services through our team.

XOXO Maldives Travels is operated by XOXO Hospitality Pvt Ltd, Maldives. References to “XOXO”, “we”, “us” or “our” in these terms refer to XOXO Maldives Travels and its operating company where applicable.

By confirming a booking or requesting us to proceed with an arrangement, you acknowledge that you have reviewed and accepted the terms that apply to that booking.

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Individual resorts, hotels, guesthouses, airlines, transfer operators and activity providers may also have their own terms. Those supplier terms may apply in addition to these general terms.

02

Our role as your Maldives travel planner

XOXO Maldives Travels helps travellers research, plan and arrange Maldives travel services. Depending on your trip, these services may include resorts, guesthouses, local island stays, transfers, excursions, activities and related travel arrangements.

Some services are provided directly by independent third-party suppliers. In those cases, XOXO may act as an intermediary between you and the relevant supplier.

  • We help identify options that match your dates, budget, preferences and travel style.
  • We may communicate with resorts, hotels, guesthouses, transfer providers and activity operators on your behalf.
  • Availability remains subject to confirmation by the relevant supplier.
  • Supplier-specific conditions may apply to accommodation, transport, activities and other travel services.
03

Enquiries, proposals and quotations

An enquiry, recommendation or quotation does not automatically create a confirmed booking. Travel services remain subject to availability until we or the relevant supplier confirm them.

Quotations are prepared using the information available at the time and may change before confirmation if supplier rates, availability, taxes, transport costs, exchange rates or other applicable charges change.

Please check your quotation carefully

Before requesting confirmation, please review travel dates, traveller names, room categories, meal plans, transfers, activities, cancellation conditions and the total price shown in your quotation.

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A quotation may have an expiry date or remain valid only while the quoted accommodation, transfer or activity remains available.

04

Booking and confirmation

A booking is considered confirmed only after the required confirmation process has been completed and you receive confirmation from XOXO Maldives Travels or the relevant supplier.

Depending on the service, confirmation may require a deposit, full payment, traveller information or other details requested by the supplier.

  • Traveller names should match valid travel documents where required.
  • Any special requests should be provided before confirmation whenever possible.
  • Special requests are subject to availability and are not guaranteed unless specifically confirmed.
  • You should review your booking confirmation promptly and notify us if any information appears incorrect.
05

Prices and payments

Prices will be communicated in the quotation, invoice, booking confirmation or payment request provided for your trip.

Payment schedules can vary depending on the resort, hotel, guesthouse, transfer provider, activity provider or other supplier involved in the booking.

  • Payment may be required in full or in instalments depending on the booking.
  • A booking may remain unconfirmed until the required payment has been received.
  • Any applicable taxes, service charges or mandatory supplier fees will normally be identified in the quotation where known.
  • Bank, card, payment gateway or currency conversion charges imposed by third parties may be separate from the travel price.
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Never send payment to an account or payment method that has not been officially provided or confirmed by XOXO Maldives Travels.

06

Traveller responsibilities

Travellers are responsible for ensuring they have the documents, information and personal arrangements required for their trip.

  • Provide accurate traveller names, contact details, travel dates and other booking information.
  • Check passport validity, visa requirements, entry requirements and other applicable immigration rules before travelling.
  • Arrive at airports, transfer points and activity meeting locations at the required time.
  • Inform us of relevant mobility requirements, dietary requests or other special arrangements that may affect your booking.
  • Review travel documents, confirmations and supplier instructions provided before departure.

We recommend that travellers obtain suitable travel insurance appropriate for their trip, including coverage relevant to cancellation, medical emergencies, delays and personal belongings where appropriate.

07

Changes to your booking

If you would like to change a confirmed booking, please contact XOXO Maldives Travels as soon as possible. Changes may include travel dates, traveller names, room categories, meal plans, transfers, activities or other booked services.

We will try to assist with requested changes, but all changes remain subject to availability and the conditions of the relevant supplier.

  • A change may result in a different room rate, transfer charge, tax, activity price or other travel cost.
  • Some suppliers may treat a date change or reduction in stay as a cancellation and rebooking.
  • Non-refundable or promotional rates may not permit changes.
  • Any supplier fees or additional costs resulting from the requested change will be communicated before we proceed where reasonably possible.
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Please request changes through XOXO Maldives Travels rather than directly with a supplier when the original booking was arranged through us.

08

Cancellations, refunds and no-shows

Cancellation conditions vary between resorts, guesthouses, transfer providers, activity operators, special offers and travel periods.

The cancellation conditions shown in your quotation, invoice or booking confirmation will apply to your booking and may take precedence over these general Terms & Conditions.

If you cancel

  • Please submit cancellation requests to XOXO Maldives Travels in writing by email or another agreed communication channel.
  • Cancellation charges may apply according to the supplier policy attached to your booking.
  • Certain promotional, discounted or non-refundable bookings may be subject to a 100% cancellation charge.
  • No-shows, early departures or unused booked services may be non-refundable depending on the supplier conditions.

Refunds

Where a refund is due, XOXO Maldives Travels will process or assist with the refund after the relevant supplier confirms the refundable amount.

Any non-refundable supplier charges, bank charges, card charges, payment gateway charges or currency conversion differences may be deducted where applicable and legally permitted.

Your booking confirmation is important.

Always check the specific cancellation deadline and penalty stated in your quotation or booking confirmation. Different resorts and travel dates can have very different cancellation rules.

09

Changes or cancellations by a supplier

Occasionally, a resort, guesthouse, airline, transfer provider, activity provider or other supplier may change or cancel a service for operational, safety, weather or other reasons.

If we are informed of a significant change before your trip, we will make reasonable efforts to notify you and help identify the options available under the relevant supplier's policy.

Where possible, options may include an alternative service, revised travel arrangement, credit or refund, depending on the circumstances and supplier conditions.

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The remedy available will depend on the affected service, the supplier's terms and the circumstances causing the change.

10

Weather, transfers and travel disruptions

Travel within the Maldives may involve speedboats, seaplanes, domestic flights, ferries and other transport services.

Schedules may be affected by weather, sea conditions, aviation requirements, operational restrictions, safety considerations or other circumstances outside the reasonable control of XOXO Maldives Travels.

  • Transfer times may change after international flight schedules are confirmed.
  • Seaplane transfers normally operate subject to daylight and operational conditions.
  • Speedboat, ferry and excursion operations may be delayed, rerouted or cancelled for safety.
  • Additional accommodation or transport costs caused by missed connections or disruption may be payable by the traveller unless covered by a supplier, airline or travel insurance policy.

XOXO will provide reasonable assistance where possible, but cannot guarantee transport schedules controlled by independent transport providers.

11

Circumstances beyond reasonable control

Neither XOXO Maldives Travels nor a supplier may always be able to perform a travel arrangement exactly as planned where circumstances arise outside reasonable control.

Such circumstances may include severe weather, natural disasters, epidemics or public health events, government restrictions, civil disturbance, strikes, airport or transport disruption, technical failures, safety emergencies or similar events that could not reasonably have been avoided.

In these circumstances, we will make reasonable efforts to assist you with available alternatives. Refunds, credits or additional charges will depend on the relevant supplier's policy and applicable law.

12

Third-party suppliers and responsibility

Resorts, guesthouses, airlines, transfer operators, excursion providers and other travel businesses may be independent suppliers and are responsible for operating the services they provide.

XOXO Maldives Travels will exercise reasonable care when arranging services and communicating booking information, but does not directly control the day-to-day operation of independent suppliers.

Nothing in these Terms excludes or limits any responsibility that cannot lawfully be excluded or limited under applicable law.

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This section is not intended to remove any legal rights you may have. It simply explains the distinction between XOXO's travel-planning role and services operated by third-party suppliers.

13

Travel documents, entry requirements and insurance

Travellers are responsible for ensuring that they hold valid passports, visas, permits, health documents and any other documentation required for travel to, from or within the Maldives.

Entry, immigration, health and airline requirements may change. Travellers should verify current requirements with the relevant authorities, airline or official government sources before departure.

Travel insurance

We strongly recommend suitable travel insurance covering the circumstances relevant to your trip.

  • Trip cancellation or interruption where covered.
  • Medical treatment and emergency assistance.
  • Missed connections, delays or travel disruption.
  • Personal belongings and baggage where appropriate.
  • Activities or experiences you intend to take part in.
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XOXO Maldives Travels does not guarantee that any particular insurance policy will cover a specific event. Travellers should review their insurance policy carefully.

14

Guest conduct and property rules

Guests must respect the rules, policies and reasonable instructions of resorts, hotels, guesthouses, transfer providers, activity operators and other suppliers used during their trip.

A supplier may refuse or discontinue a service where a guest's conduct presents a safety risk, seriously disrupts others, damages property or breaches applicable rules or law.

Travellers may be responsible for costs arising from damage, loss, fines or additional services caused by their actions where applicable.

15

Complaints and problems during your trip

If you experience a problem with an accommodation, transfer, activity or other booked service, please notify XOXO Maldives Travels and the relevant supplier as soon as reasonably possible.

Reporting a problem promptly gives the supplier and our team an opportunity to investigate and, where possible, resolve the matter while you are still travelling.

  • Contact us with the relevant booking details.
  • Explain clearly what has happened.
  • Where useful, keep photographs, receipts, messages or other relevant records.
  • Allow reasonable time for the supplier or our team to investigate the issue.

If the issue remains unresolved after your trip, you may contact us in writing with the relevant details and supporting information.

16

Website information and availability

We aim to keep information on xoxomaldives.com accurate and useful. However, resort information, photographs, facilities, activities, transfer schedules, prices and availability may change.

Website content is general travel information unless specifically incorporated into a confirmed quotation or booking.

We may update, correct or remove website content when necessary without prior notice.

17

Intellectual property

Unless otherwise stated, branding, original website copy, graphics, layout and other original materials published by XOXO Maldives Travels remain the property of XOXO Hospitality Pvt Ltd or are used with permission.

Supplier photographs, trademarks and other third-party materials remain the property of their respective owners.

Website content may not be reproduced, republished, sold or commercially exploited without appropriate permission, except where permitted by applicable law.

18

Privacy and communications

Personal information provided to XOXO Maldives Travels will be handled in accordance with our Privacy Policy and applicable requirements.

We may communicate with you through email, telephone, WhatsApp or other contact methods you provide for purposes connected with enquiries, quotations, bookings and travel arrangements.

You can read our Privacy Policy for more information about how we handle personal information.

View Privacy Policy
19

Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, supplier arrangements, website operation or applicable requirements.

The version published on this page will show its effective date. Terms applicable to an already confirmed booking may also be reflected in the quotation, booking confirmation or other documents issued for that booking.

20

Governing law

These Terms & Conditions and the use of the XOXO Maldives Travels website are governed by the laws of the Republic of Maldives, subject to any rights or protections that apply under mandatory law.

Any dispute that cannot be resolved directly between the parties may be referred to the appropriate courts or authorities of the Republic of Maldives, subject to applicable law.

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This page sets out XOXO's general terms. Specific booking conditions supplied with a quotation or booking confirmation may contain additional terms relevant to that particular trip.

Terms & Conditions

Questions about your booking? Talk to XOXO.

If you need clarification about these Terms, a quotation or the conditions attached to your booking, contact our Maldives-based team before confirming your trip.

Travel Brand XOXO Maldives Travels
Legal Operator XOXO Hospitality Pvt Ltd
Reservations reservations@xoxomaldives.com
Phone & WhatsApp +960 9489999
Jurisdiction Republic of Maldives
Website xoxomaldives.com
Talk to Us on WhatsApp Contact XOXO
Effective: August 2026. XOXO Maldives Travels is operated by XOXO Hospitality Pvt Ltd, Maldives.