Booking Conditions.
These Booking Conditions explain how quotations, payments, confirmations, amendments, cancellations and travel arrangements are handled when you book Maldives travel services through XOXO Maldives Travels.
Booking with XOXO
Clear booking information before your Maldives journey begins.
Please read these Booking Conditions together with your quotation, invoice, booking confirmation and any applicable supplier terms. Specific conditions supplied with your booking may apply in addition to these general conditions.
Booking Conditions
What you should know before confirming your trip.
Booking Conditions
What’s covered
Making an enquiry
You may contact XOXO Maldives Travels through our website, WhatsApp, email or another communication channel offered by us to request information, recommendations or assistance planning your Maldives trip.
An enquiry does not create a booking or guarantee availability. Resorts, hotels, guesthouses, transfers, excursions and other travel services remain subject to availability until formally confirmed.
Quotations and availability
Quotations are prepared using information available at the time they are issued. Prices and availability may change before confirmation because travel services are supplied by resorts, hotels, guesthouses, airlines, transport providers, activity operators and other third parties.
Unless specifically stated otherwise, receiving a quotation does not mean that rooms, transfers, activities or other services have been reserved.
Please check your quotation carefully
A quotation may have an expiry date or remain valid only while the quoted accommodation, transfer, activity or promotional rate remains available.
Confirming your booking
A booking becomes confirmed only after the required booking process has been completed and XOXO Maldives Travels or the relevant supplier has provided confirmation.
Depending on the arrangement, confirmation may require a deposit, full payment, traveller information, passport details where appropriate, or other information requested by the supplier.
Where a supplier imposes a deadline for payment or confirmation, the booking may be released if the required action is not completed by that deadline.
Payments
Payment requirements will be shown in your quotation, invoice, payment request or booking confirmation. Different bookings may require different deposits, instalments or full-payment deadlines.
A booking may remain unconfirmed until the required payment has been received and acknowledged.
If you ever receive unexpected or changed payment instructions, verify them directly with XOXO Maldives Travels before making payment.
Traveller information
You are responsible for providing correct traveller information required for the services included in your booking.
Where names are required for accommodation, domestic flights, transfers or other services, they should match the traveller’s valid travel documentation where applicable.
Name corrections or changes after confirmation may result in supplier fees, fare differences or the need to cancel and rebook a service.
Supplier conditions
Many travel services arranged by XOXO Maldives Travels are provided by independent suppliers such as resorts, hotels, guesthouses, airlines, seaplane operators, speedboat providers, excursion operators and activity providers.
These suppliers may apply their own conditions, including payment deadlines, cancellation charges, child policies, check-in rules, baggage limits, transfer schedules and operational requirements.
Keep your quotation and final booking confirmation. They contain the specific services, prices and conditions applicable to your trip.
Changes to your booking
If you would like to change a confirmed booking, please contact XOXO Maldives Travels as early as possible.
Changes may include travel dates, traveller names, accommodation, room categories, meal plans, transfers, excursions or other confirmed services.
We will make reasonable efforts to assist with your requested changes, but all changes remain subject to availability and the conditions of the relevant supplier.
If your original booking was arranged through XOXO Maldives Travels, please request changes through us rather than directly with the supplier unless we advise otherwise.
Cancellations, refunds and no-shows
Cancellation conditions can vary significantly between resorts, hotels, guesthouses, transfer providers, activity operators, promotional rates and travel periods.
The cancellation conditions shown in your quotation, invoice or booking confirmation apply to your booking and may take precedence over these general Booking Conditions.
If you cancel
Refunds
Where a refund is due, XOXO Maldives Travels will process or assist with that refund after the relevant supplier has confirmed the refundable amount where applicable.
Any non-refundable supplier charges, bank charges, card charges, payment gateway charges or currency conversion differences may be deducted where applicable and legally permitted.
Always check the specific cancellation deadline and penalty stated in your quotation or booking confirmation. Different resorts and travel dates can have very different cancellation rules.
Changes or cancellations by a supplier
Occasionally, a resort, guesthouse, airline, transfer provider, activity operator or other supplier may change or cancel a service for operational, safety, weather or other reasons.
If we are informed of a significant change before your trip, we will make reasonable efforts to notify you and help identify available options under the relevant supplier’s policy.
Depending on the circumstances, available options may include an alternative service, revised travel arrangements, credit or refund according to the relevant supplier conditions.
The remedy available will depend on the affected service, the supplier’s terms and the circumstances causing the change.
Weather, transfers and travel disruptions
Travel within the Maldives may involve speedboats, seaplanes, domestic flights, ferries and other transport services.
Transfer schedules may be affected by international flight schedules, weather, sea conditions, aviation requirements, operational restrictions, safety considerations or other circumstances outside the reasonable control of XOXO Maldives Travels.
XOXO Maldives Travels will provide reasonable assistance where possible, but cannot guarantee transport schedules controlled by independent transport providers.
Circumstances beyond reasonable control
Neither XOXO Maldives Travels nor a supplier may always be able to perform a travel arrangement exactly as planned where circumstances arise outside reasonable control.
These circumstances may include severe weather, natural disasters, public health events, government restrictions, civil disturbance, strikes, airport or transport disruption, technical failures, safety emergencies or similar events that could not reasonably have been avoided.
In these circumstances, we will make reasonable efforts to assist with available alternatives. Refunds, credits or additional charges will depend on the relevant supplier’s policy and applicable law.
Missed transfers and unused services
Travellers are responsible for arriving at airports, transfer points and activity meeting locations at the time communicated for their booking.
If a service is missed because of late arrival, incorrect information provided by the traveller, failure to follow supplier instructions or another circumstance attributable to the traveller, the service may be treated as a no-show.
Keep your arrival and departure flight information updated with XOXO Maldives Travels so we can coordinate transfer arrangements where applicable.
Passports, visas and travel requirements
Travellers are responsible for ensuring they meet all passport, visa, immigration, health and entry requirements that apply to their journey.
Entry requirements can vary according to nationality, travel history and government rules and may change without notice.
XOXO Maldives Travels may provide general travel guidance where possible, but travellers remain responsible for verifying official entry and immigration requirements applicable to them.
Travel insurance
We strongly recommend that travellers obtain appropriate travel insurance suitable for their itinerary and personal circumstances.
Depending on your policy, travel insurance may provide protection for situations such as medical emergencies, cancellation, missed connections, travel disruption, delayed baggage or loss of personal belongings.
Unless specifically stated otherwise, travel insurance is not automatically included in services arranged by XOXO Maldives Travels. Please review the coverage, exclusions and limits of any insurance policy you purchase.
Third-party suppliers
Resorts, hotels, guesthouses, airlines, domestic carriers, seaplane operators, speedboat providers, excursion operators and other travel businesses may be independent third-party suppliers.
These suppliers are responsible for operating the services they provide and may have their own terms, policies, safety requirements, operating procedures and cancellation conditions.
XOXO Maldives Travels will exercise reasonable care when arranging travel services and communicating confirmed booking information, but does not control the day-to-day operation of independent suppliers.
Nothing in these Booking Conditions is intended to exclude or limit any rights or responsibilities that cannot lawfully be excluded or limited under applicable law.
If something goes wrong during your trip
If you experience a problem with accommodation, transport, an excursion or another booked service, please tell the relevant supplier and XOXO Maldives Travels as soon as reasonably possible.
Reporting a problem while you are travelling gives the supplier and our team an opportunity to understand the issue and, where possible, help find a solution.
Website and travel information
We make reasonable efforts to keep information provided through xoxomaldives.com, quotations and communications accurate and useful.
However, resort facilities, room descriptions, photographs, transfer arrangements, schedules, excursions, prices and other travel information may be changed by suppliers after information has been provided to us.
Final confirmed booking details shown in your quotation, invoice, booking confirmation or other specific booking document should therefore be reviewed carefully.
Images and descriptions on the website may be illustrative. Specific room views, villa locations, weather, marine conditions or natural surroundings cannot always be guaranteed unless expressly confirmed.
Applicable law
XOXO Maldives Travels is a travel brand operated by XOXO Hospitality Pvt Ltd in the Republic of Maldives.
These Booking Conditions are intended to operate in accordance with applicable laws and regulations of the Republic of Maldives.
Nothing in these Booking Conditions removes any statutory or consumer right that cannot lawfully be excluded, restricted or modified.
These conditions should be reviewed by a qualified Maldivian legal adviser before being relied upon as the final legal terms of the business.
Booking with XOXO
Clear before you book. Supported while you travel.
By requesting us to proceed with a booking and completing the applicable confirmation or payment requirements, you acknowledge the Booking Conditions supplied for your arrangement, together with any specific quotation, supplier terms or cancellation conditions that apply to that booking.
Booking Conditions — Effective August 2026
XOXO Maldives Travels · Operated by
XOXO Hospitality Pvt Ltd · Republic of Maldives