01
Information we may collect
When you contact XOXO Maldives Travels, request
help planning a holiday, communicate with our
team or use our website, we may receive personal
information that you choose to provide.
The information we collect depends on how you
interact with us and what is required to respond
to your enquiry or arrange the travel services
you request.
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Contact information:
your name, email address, telephone number,
WhatsApp number or other contact details.
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Travel information:
intended travel dates, number of travellers,
destination or island preferences, budget,
accommodation preferences and activities
you are interested in.
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Booking-related information:
information reasonably required to arrange
accommodation, transfers, excursions or other
travel services requested by you.
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Communications:
messages, enquiries and information you send
to us through our website, WhatsApp, email
or other communication channels.
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Website information:
limited technical information such as browser
type, device information, IP address, pages
visited and website interaction data where
collected through our website or analytics
services.
i
Only send information that is needed.
Please avoid sending sensitive personal
information unless we specifically request
it because it is genuinely necessary for
arranging a travel service.
02
How we use your information
We use personal information for legitimate
travel planning, customer service and business
purposes connected with your interaction with
XOXO Maldives Travels.
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To respond to enquiries and communicate
with you about your Maldives holiday.
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To recommend resorts, local island stays,
transfers, experiences or other travel
arrangements relevant to your request.
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To prepare quotations, trip proposals and
booking arrangements.
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To communicate with accommodation providers,
transfer providers, excursion operators and
other suppliers where necessary to fulfil
your requested travel arrangements.
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To provide customer support before, during
or after a trip where appropriate.
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To operate, maintain, secure and improve
our website and services.
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To maintain reasonable business,
administrative and booking records.
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To comply with applicable legal, regulatory,
accounting or security requirements.
03
When information may be shared
We do not sell your personal information.
However, arranging a Maldives holiday may
require us to share relevant information with
third parties involved in delivering the
services you request.
Accommodation
Resorts & local stays
Relevant information may be shared with
resorts, hotels, guesthouses or other
accommodation providers when checking or
arranging your stay.
Transport
Transfer providers
Information may be provided to speedboat,
seaplane, domestic flight or other transport
providers when required for your journey.
Experiences
Activity providers
Details relevant to an excursion or activity
may be shared with diving centres, watersport
providers, excursion operators or other
service partners.
Technology
Service providers
We may use reputable technology, hosting,
communication, analytics or administrative
service providers necessary to operate our
website and business.
We may also disclose information where reasonably
necessary to comply with applicable law, respond
to a lawful request, protect our legal rights,
investigate misuse or protect the safety of our
customers, business or others.
04
WhatsApp, email and other communications
XOXO Maldives Travels allows customers to
communicate with us through channels including
WhatsApp and email. When you contact us through
a third-party communication service, that
service may process information according to
its own terms and privacy policy.
We may retain relevant correspondence where it
is reasonably necessary to continue your enquiry,
arrange a booking, support your trip, resolve an
issue or maintain appropriate business records.
We will not treat an ordinary trip enquiry as
permission to send unrelated promotional
messages indefinitely. Where marketing
communications are used, you may ask us to
stop sending them.
05
Cookies and website information
Our website may use cookies and similar
technologies that are necessary for website
functionality, security, performance or
analytics.
These technologies may help us understand
general website usage, remember technical
preferences, maintain website functionality
and identify performance or security issues.
Some services used by the website may be
provided by third parties and may place or
access cookies in accordance with their own
privacy practices.
i
Browser controls
Most browsers allow you to manage or disable
cookies through browser settings. Restricting
some cookies may affect certain website
functions.
06
How long we keep information
We retain personal information only for as long
as reasonably necessary for the purpose for which
it was collected, including managing enquiries,
arranging and supporting travel services,
maintaining required business records, resolving
disputes and complying with applicable legal or
accounting obligations.
Different categories of information may therefore
be retained for different periods. When personal
information is no longer reasonably required,
we may delete, anonymise or securely dispose of it,
subject to any legitimate record-keeping
requirements.
07
How we protect information
We take reasonable administrative and technical
measures intended to protect personal information
against unauthorised access, misuse, loss,
disclosure or alteration.
However, no website, internet transmission,
messaging platform or electronic storage system
can be guaranteed to be completely secure.
Customers should also take reasonable care when
sending personal information electronically.
08
International travel and service providers
XOXO Maldives Travels serves travellers from
different countries and may work with technology
providers or travel suppliers operating in
different locations.
As a result, personal information required for
a service may in some circumstances be processed
outside the country in which you live. We aim
to share only information reasonably necessary
for the relevant purpose.
09
Your choices and privacy requests
Depending on your circumstances and applicable
law, you may contact us about personal
information we hold about you.
Access
Ask whether we hold personal information
about you and request access where
appropriate.
Correction
Ask us to correct information that is
inaccurate or incomplete.
Deletion
Request deletion of information where
appropriate and where we are not required
to retain it.
Marketing preferences
Ask us to stop sending promotional
communications to you.
We may need to verify your identity before
responding to certain privacy requests.
Some requests may also be subject to legitimate
legal, contractual, fraud-prevention or
record-keeping requirements.
10
Third-party websites and services
Our website may contain links to external
websites or services, including travel suppliers,
weather information, flight information,
communication platforms and social media.
XOXO Maldives Travels does not control the
privacy practices of independent third parties.
When you leave our website or use another
provider's service, its own privacy policy and
terms may apply.
11
Information relating to children
Family holidays may include children, and
limited information relating to a child may
sometimes be necessary when arranging travel
services.
Such information should be provided by a parent,
guardian or authorised adult and only where it
is reasonably necessary for the relevant travel
arrangement.
12
Changes to this Privacy Policy
We may update this Privacy Policy from time to
time to reflect changes in our services,
website, technology, business practices or
applicable requirements.
When this policy is materially updated, the
effective date displayed on this page may also
be updated. We encourage visitors to review this
page periodically.
Privacy at XOXO
Have a privacy question?
Talk to us.
If you have a question about this Privacy Policy
or would like to make a privacy-related request,
contact XOXO Maldives Travels using the details
below.
